If your order is marked as refunded and a reward discount was used, the points used for this discount will be returned to your account. If you receive points for your purchase and then return the products for a refund, your points will be reversed once the refund is processed, so those points will not stay in your account.
Articles in this section
- I have more questions!
- What happens to my points when I return items?
- I was referred by a friend, why can’t I use their referral link?
- How do I refer a friend?
- How do I redeem my rewards points?
- Can I get points retroactively for purchases?
- How do I earn points? Do they expire?
- What is ZENB Rewards?
- How do I become a ZENB Rewards Member?
- How do the tiers work? Will I know what tier I’m in?